Adding a new user

Sat, 27 Feb 2010 15:55:24 GMT

How to add a new user to your domain email.

Managing Spam and Content Filtering

Sun, 25 May 2008 17:29:44 GMT

How to manage spam and content filtering in your SmarterMail account.

Setting Up Your POP3 Email Account

Sun, 25 May 2008 17:10:39 GMT

How to set up your POP3 email account on our servers.

Setting up a POP3 account

Sun, 25 May 2008 16:49:31 GMT

Setting Up Your POP3 Email Account

SMTP Authentication

Outlook XP/2003

Outlook Express

Eudora Pro

Netscape Messenger

SMTP Authentication

In an ongoing effort to eliminate 100% of the SPAM originating from our e-mail servers, we are requiring people to authenticate when sending mail. By requiring people to authenticate while sending e-mail, only our customers will be able to use our mail servers.
In order to make this change as painless as possible, screen shots on how to configure Outlook XP, Outlook Express, Eudora Pro and Netscape Messenger are provided below. If you need assistance reconfiguring your e-mail client or use an e-mail client not listed here, please submit a support ticket by clicking Here.

Outlook XP/2003

Tools > E-Mail Accounts > Add a new e-mail account (if this is a new account) or View or change existing e-mail accounts (if you need to modify an existing account)

If you're editing an existing account, highlight the account you'd like to edit, then click Change. If this is a new account, choose the correct type (typically POP3 or IMAP)...

Following is where you enter basic settings. Note that the Login Information > User Name should be in the format of user@domain.com. Do not select "Log on using Secure Password Authentication (SPA)"

In order to enable SMTP Authentication, select the "More Settings" button...

Select the "Outgoing Server" tab, then check the "My outgoing server (SMTP) requires authentication" box. No other settings need to be changed on this page.

Outlook will now authenticate all outgoing mail.

Back

Outlook Express

1) Open Outlook Express, and select Tools -> Accounts from the menu bar.

2) Select the account that you use with our services and then click on the properties button.

3) Click on the “Servers” tab.

4) At the servers tab, put a check in the “My server required authentication” check box. Now simply click OK to close out of the properties palette and then click “close” to close the accounts window.

Back

Eudora Pro

1) Open Eudora Pro and select Tools -> Options from the menu bar.

2) In the options window, click on the “Sending Mail” button. Put a check “Allow Authentication” check box. All done! Now just click OK to close out of the options window.

Back

Netscape Messenger

1) Open up Netscape Messenger and go to Edit -> Preferences

2) In the preferences window, select “Mail Servers” from the list of items on the side.

3) Where it says “Outgoing mail server user name:” enter the user name you use to access your e-mail account. Click “OK”.

Back

Accessing Web Based Email

Sun, 25 May 2008 16:44:35 GMT

How to access your email from the web.

Newest KB Articles in Email

Adding a new user

Managing Spam and Content Filtering

Setting Up Your POP3 Email Account

Setting up a POP3 account

Accessing Web Based Email